Customer satisfaction is our top priority.
To ensure all our customers are satisfied with their purchase, we offers returns and exchange policy.
All return must be shipped within 7 days of the shipment being delivered.
Can I return and exchange items?
1.If the lace has not been cut, you can ship it back for refund or exchange
We only accept the lace wigs in their original condition- unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached.
Please don’t cut the lace before you decide to keep this wig.
Only after we make sure the iterms are in new condotion and was not been cut or repaired. we can refund or exchange for you.
If you have any problems with your order, please contact with us, we will give you reasonable suggestions,and let you satisfaction.
Please contact us to confirm the return address and ship it back to us.
We will do refund or exchange for u after we received the returning item which is in original condition.
The shipping charge for return of the item(s) will not be refunded.
2.If the lace has been cut, you can ship it back for repairing.
If you have cut the lace, we do not accept returning for refund or exchange, but you can ship it back for repairing.
After you purchase the item, we offer freely repairing in 3 month, if you want to ship it back for us.
P.S. Do not hesitate to contact us anytime before and after your purchase, we are committed to your 100% customer satisfaction.
If you are not satisfied with your item, pls just email us before leaving any bad feedback,we will do the best to sovle any problem.
And if you are like the item which you received,pls don't forget to give us all five stars!
Please give us the opportunity to resolve any problems.
We understand the concerns and frustrations you might have, and will try our best to resolve the issues.
We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately.
Friendly Notice for shipping back:
We are not responsible for tariffs of the items which was returned, so we suggest that:
Before returning items, please make sure you get our (the seller’s) return address, and write “gift” on the delivery detail sheet.
When you shipp the hair please write" wig sample" on the express INVOICE ,and write $20
In this way, we maybe avoid the china customs tariff
3. We do not accept the custom orders return.
Please use USPS express service and send us the tracking number.
Before you ship the wig back to us, pls make sure they are new and in the original condition.
After we received the items(reship) and make sure all of the item is ok, we will repair,refund or exchange them ASAP as your request.
If the lace has been cut and the wig was damaged, very sorry, we do not accept the return or exchange
We will not do refund until we get the reship wig and be sure the item is new.
Thanks very much for your understanding and supporting.
Name: wei feng zhai
Room 805, #3 building, Dingcheng,No.169 Fuzhou North Road,QingDao,China
cellphone 86 13687691981